You Asked, We Answered
At Overtime Shocks and Suspension Components, we are committed to providing you with a seamless and enjoyable experience from start to finish. Whether you're upgrading your suspension, troubleshooting an issue, or simply exploring your options, we want to make sure you have all the information you need.
To that end, we’ve compiled a detailed FAQ list covering the most common questions we receive. If you don’t find the answer you're looking for, please reach out via email or phone, and our team will be happy to assist you!
General Questions
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What products do you offer?
We specialize in high-performance shocks and suspension components designed for durability and peak performance. Our product range includes shock absorbers, steering rams, 2.5 ton/5 ton components, replacement components for various vehicle types and a wide selection of shock absorbers available in various types, sizes, and configurations.
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How do I know which suspension setup is right for my vehicle?
Our team can guide you through selecting the right components based on your driving needs, vehicle type, and terrain. Feel free to contact us with details about your vehicle and intended use.
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Do you offer custom suspension setups?
Yes, we offer customized suspension solutions tailored to your specific needs. Contact us for recommendations based on your vehicle type and performance goals.
Ordering & Shipping
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How can I place an order?
To place an order, please call our team directly. We’ll assist you in selecting the right products and completing your purchase over the phone.
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What are your shipping options and delivery times?
We offer both local and international shipping with various options, including standard and expedited delivery. Delivery times vary based on your location and selected shipping method. Once your order is shipped, you'll receive a tracking number.
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Do you ship internationally?
Yes, we ship worldwide. Contact us for more details on international shipping rates and delivery times.
Installation Information
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Most of our parts are ready to bolt on as soon as they arrive to the customer. However, if you have any specific questions about the installation process or need guidance, please call us, and we’ll be happy to assist you.
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Do I need any special tools for installation?
Most of our products are designed for easy installation with basic hand tools, but some advanced setups may require specialized tools. Contact us for specific recommendations.
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Customer Support & Issue Resolution
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If something isn’t right with your order or product, please call us as soon as possible. We are committed to working through any problems or concerns to ensure you have exactly what you need. Your satisfaction is our priority, and we will do our best to find a solution that works for you.
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What if I receive the wrong part?
If you receive an incorrect item, please call us immediately so we can resolve the issue and ensure you get the correct product as quickly as possible.
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What should I do if a part arrives damaged?
If your package arrives damaged, document the issue with photos and contact us right away. We’ll work with you to find a solution.
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What if I have concerns after installation?
If you experience any issues after installing our products, give us a call. Our team is here to troubleshoot and ensure your setup is performing correctly.
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